TrackXperience Information and Policies

 

Payment Info    

Cancellation Policy     

Which level is right for me?     

New Riders School    

Rider Requirments 

Rider Equipment     

Track Services, Camping, Gate Fees   

Daily Schedule     

Track Rules

 

Smmr button      Willow     CVR

 

 

Payment Information

Pre-registration Payments: We accept Visa, MasterCard, American Express, Discover, checks, money orders, and cash. All returned checks will be charged a $25 fee.

Walk Up Payments: Subject to availability. All walk up riders pay the full ticket price. We only accept cash as payment at the track, no credit cards.

Cancellation Policy

  • Cancellation/refund or rescheduling requests made 30 days or more prior to an event will be processed without penalty.
  • Cancellation/rescheduling requests made between 3 and 29 days prior to an event will be granted a 50% credit towards a future event within the same calendar year.  No refunds will be granted for cancellations within this time frame.
  • No cancellation/refund or rescheduling request/credit will be granted within 3 days of an event. 
  • If you cannot attend an event, you are welcome to sell or transfer your spot to another rider provided that rider is willing and able to ride in the same group (Level 1, 2 or 3) as originally purchased.  TrackXperience must be notified of the transfer/sale by email (info@trackxperience.com) 24 hours prior to the event.

Rain Policy: TrackXperience events run rain or shine. If you don't want to risk riding in the rain, don't register for the event. If you no-show for an event due to any circumstance including inclement weather, you will not be issued a refund or credit.

Crash Policy: Our crash policy is very simple: if you crash your motorcycle you are done for the day. There is no appeal to this policy. All riders involved in a significant crash shall be evaluated by the onsite paramedic service.

Season Passes: Season Passes are valid only for events held by TrackXperience during the current season. The Season Pass is NOT transferable and can ONLY to be used by the original purchaser. Credit will not be given for events that you cannot attend, nor can you send another person in your place. There will be no refunds for any reason unless TrackXperience cancels a specific track event. In the case that TrackXperience must cancel an event you will be refunded for that portion/percentage of the total season pass price. Never assume that TrackXperience is cancelling an event due to weather.

Ticket Packs: Ticket Packs may not be split among multiple riders. Ticket packs are valid only for events held by TrackXperience during the current season. Ticket packs are NOT transferable and can ONLY to be used by the original purchaser.  Ticket pack holders must follow the same cancellation rules as normal purchases. 

 

Which level is right for you?

TrackXperience usually runs 3 group format with 20 minute sessions. Changes to this format will be posted on the website prior to the event. Lunch breaks vary by venue. Please sign up for the appropriate level. TrackXperience is committed to providing a safe and un-crowded track day experience.  Last minute level changes during an event are usually not possible. Always call with any questions regarding which level is right for you.

Level 1 - First time at the racetrack? Looking for a more controlled environment and a more relaxed session? The pace in Level 1 is slower than in Level 2 or Level 3; inside passing is not allowed. The Level 1 group is closely monitored by the TrackXperience staff to ensure your safety. All Level 1 riders should consider taking part in our complimentary New Track Rider School, which has helped hundreds of riders achieve their riding goals and learn valuable skills. Our comprehensive educational approach along with friendly one-on-one coaching is the key.

Level 2 - Done your share of track days? Ready to pick up the pace? Level 2 is for intermediate and advanced riders who are comfortable with closer passing and greater speeds. Courteous passing is allowed inside and out with a 6 foot buffer. Riders must be smooth, and predictable, and previous TrackXperience is required.

Level 3 - Ladies and gentlemen, fasten your safety belts! Level 3 is for very skilled track day riders and racers who are very comfortable with a much faster pace. Closer inside and outside passing are allowed. First time track riders are not allowed, regardless of street experience.

TrackXperience staff reserves the right to change your group designation based upon your ability to ride within that group, at our discretion, and based upon availability. All riders are required to ride within their ability, and obey the rules of the group in which they are riding.

New Riders School

The cost is FREE with purchase of a level one entry. The average class size is between 5-15 riders. We try to keep the rider to instructor ratio at than 3-1. We will provide a safe, friendly environment where you can hone your riding skills and become a better, safer rider.

Each classroom session is about 20 minutes long and allows riders the opportunity to ask questions and talk with their track coaches between the on track sessions. By the end of the day our school riders typically show significant improvement in their riding skill and really step up their track speeds!

During the first classroom session we cover basic track safety, the layout of the track, track entry and exit, and flag rules. The first track session is the Lead/Follow where each rider gets an opportunity to follow directly behind an instructor. These are known as sighting laps, and they are a good opportunity to relax your nerves, and start learning the track layout at a slower speed.

The second classroom/track session is the "Single Gear - No Brakes" drill. This is a great way to really learn the track and work on perception of speed and vision techniques. We also cover basic reference points both on and off the track.

As the day progresses, we'll cover shifting, braking and body positioning. All day you'll be able to get one on one coaching from our instructors and loads of track time. No matter what street experience you may have, you're guaranteed to learn and improve your riding skills at our TrackXperience New Track Riders School.

 

Rider Requirements

You must be 18 years old. If you are under the age of 18 please contact us, we may be able to make special considerations.

You must have working knowledge and comfort with the operation of your motorcycle and all of its controls. A minimum of 6 months riding experience is required. 

This is a high performance riding school, we are here to help you take your riding skill to the next level.  TrackXperience is not the appropriate venue to learn the basics of motorcycle riding. If your intent is to learn how to operate a motorcycle, please take the MSF. http://msf-usa.org/

 

Rider Equipment

Helmet: BSI, DOT, or SNELL full-face helmet with face shield are required. Swing-up chin-bar helmets are NOT allowed. You are risking your own head by riding with a damaged helmet, but any damage more than scuffs or scrapes will NOT pass tech.

Boots: Leather, Lycra, Kevlar or similar material motorcycle riding boots that fully cover the top of the ankle and MUST overlap your suit's pant leg. No external laces allowed.

Gloves: Undamaged gauntlet style gloves with full wrist coverage (must overlap sleeve of suit). 

Back Protector: It is recomended that everyone use a hard shell back protector rather than soft foam. Level 2 and level 3 riders MUST WEAR A BACK PROTECTOR.

Protective Suit: A one or two-piece protective suit is required. Two-piece suits must zip together fully. Leather or Kevlar suits are preferred. Ballistic nylon suits such as Joe Rocket, AeroStitch etc. are acceptable in Level 1 only, provided they have reinforced and padded shoulders, elbows, hips, and knee areas.

Knee Sliders: NO sparking knee sliders allowed at ANY venue. They are distracting to other riders, and very squidly, unless your name is Troy Bayliss… in which case, we mean no disrespect, but they are still not allowed.

Safety Gear Rentals: TrackXperience does not offer safety gear rentals at this time.

 

Bike Preparation

 1) All bikes MUST pass technical inspection prior to admittance to the track. If your bike DOES NOT pass tech inspection, you will NOT receive a refund or credit.

2) Tires should be in excellent (like new) condition. Any tires with shredding, cracking or flat spots will not pass tech inspection.

3) Brake levers (front and rear) must function properly, without excess pull/play.

4) All lights / lenses must be taped over. We also suggest pulling fuses so the tape will not melt onto the lens. Side mirrors must be taped over or removed.

5) All motorcycles must have an operational kill switch/button and self-closing throttle in good working condition.

6) Wheel balance weights must be well secured (crimped & taped over).

7) License plates must have bolts taped or be removed.

8) We strongly suggest safety wiring your oil drain plug.

9) Level 2 & Level 3 riders must drain glycol coolant and run water, with any of the major aftermarket non-glycol additives such as Water Wetter or equivalent.

 IMPORTANT NOTE: YOU MUST RIDE A MOTORCYCLE APPROPRIATE FOR HIGH PERFORMANCE TRACK RIDING. SEVERELY UNDERPOWERED MOTORCYCLES, OR THOSE NOT SUITED TO HIGH SPEEDS AND/OR REASONABLE LEAN ANGLES WILL NOT BE ALLOWED ON THE TRACK.

 

Track Services

Tires: Dunlop Tire Service is provided by Racers Edge Performance. Contact Racers Edge at 702-257-3808 to reserve your set!

Suspension: Suspension services at most events will be provided by TXp’s James Morse. For most basic set-ups there is no fee. If your bike requires more than basic adjustments you will be notified of cost during the initial evaluation. If you have any questions contact James at jamesmorse@trackxperience.com.

Tire Warmers and Generators: Available for rent through TXp.  Ask us at registration.

Fuel: Contact the venue directly for more information regarding fuel availability.

Camping: Overnight camping for TXp customers is allowed at all of our venues on the night prior to and during our weekend events (Friday & Sat night).  We must all vacate the property by 7pm Sunday night.  No overnight camping on Sunday night. Contact the racetracks directly for information regarding gate hours and access.

Gate Fees: Most racetracks charge a nominal gate fee upon entry, usually between 10 and 20 dollars per person.

Photography

Willow Springs / Chuckwalla: Photos are taken by CaliPhotography. They are available to be purchased at the track or on line within a few days of the event at: http://www.caliphotography.com

Spring Mountain Motorsports Ranch: Photos are taken by Mike La Putt at Trackday.net. They are available to be purchased at the track and are available on line within a few days of the event at: http://www.Trackday.net

 *Daily Schedule  

7:00 a.m.: Gates open. This is a good time to arrive, unload, set up your pit area, make final preparations to your bike and gear, etc. Keep in mind that the more prepared you are prior to the morning of an event, the more relaxed you will be, and the more you will enjoy your day.

7:30 a.m.: Registration and Tech Inspection open. Check in at the registration table and receive the all important tech sticker. Take your Tech Sticker, your bike, and your helmet to Tech Inspection for a quick check of your equipment.

8:30 a.m.: Riders' meeting. This meeting is absolutely MANDATORY for each participant. School Riders will remain at the end of the riders meeting for additional information.

9:00 a.m.: Level 3/Advanced session.

9:20 a.m.: Level 2/Intermediate session.

9:35 a.m.: New Track Riders School riders line up at the grid for 1st session lead-follow/sighting laps.

9:40 a.m.: Level 1/Novice and New Track Rider School session begins. This session begins with 2 laps dedicated to lead-follow for track orientation. Immediately after each Level 1 track session, New Track Rider School patrons return to the classroom.

All sessions will begin and end as close to schedule as possible.  We must however allow for delays caused by downed riders, mechanical difficulties and other events that are out of our control. If you are unsure which group is on the track, check track entry for the level sign and flag that matches your Tech Inspection Sticker, and listen for announcements over the PA.

Noon - 1:00 p.m.: At most events (except SMMR events) we will continue sessions through lunch, but we will let you know for sure during the Riders' Meeting.

1:00-5:00 p.m.: On track sessions continue.

5:00 p.m.: Final checkered flag... you win!

*At select events, we will run our “Beat the Heat” Schedule. More information, including specific start times will be denoted on the registration page of our website as well as our Facebook page.

 If you have any questions, please contact us at: info@trackxperience.com

 Track Rules

1) Riders may only enter the course under the approval of the grid entry marshal.

2) Riders exiting the track into the pit area or paddocks may only re-enter the track under the approval of the grid entry marshal. Riders who disregard the grid entry marshal are subject to dismissal from the event. The potential for serious injury is very likely with unsafe or untimely track entry.

3) Riders exiting the course into a runoff area may only re-enter the track with the approval of a corner worker or track marshal.

4) We expect safe and courteous riding. We mean it, period. We are NOT a race practice and NOT a place for people to show off. If you ride with disregard for the safety of our other customers your day will be ended by our staff shortly thereafter.

5) If you crash and are unhurt, leave your bike immediately and move away from the crash zone, and await our recovery vehicle.

6) If you run out of fuel, try to pull your bike well off of the track, and out of any potential crash zones. We will send the crash truck at the end of the session.

7) Passing rules vary from group to group, but all passing must be courteous and safe for all involved parties.

8) No chatterboxes or audio devices allowed. They are too distracting.

9) All riders wishing to use their own video equipment must receive prior approval and inspection of their equipment and mounting system by TrackXperience staff prior to use. No exceptions.

 

 If you have any questions, please contact us at: info@trackxperience.com